Home / Help / Log In Not Working

Log In Not Working

 Apr 2018

Step 1: Please check you are using the correct Email address and Password combination.
(Did you use one email address to join our newsletter and another to buy a course, or used different email addresses for different course purchases and got them mixed up? It's an easy mistake to make - and the most common cause of log in issues)

Step 2: Clear Cookies and Cache from your web browser. If you don't know how to do this, click here

Step 3: Return to the log in page via the email we sent you, or use this link to our training centre https://sx331.customerhub.net

Step 4: Use your email address and password to log in


If you still have a problem please try the following...

  1. Having first ensured the email address and password are correct and your browser cache is cleared, open a new incognito / private window from the 'File' menu in your web browser. (make sure no other incognito windows are open)
  2. Copy / paste this link to our training centre https://sx331.customerhub.net
  3. Enter your email address
  4. Enter your password

If neither of the above solved the problem, please send an email to support@picture-this.tv describing exactly what happens and include screen shots of any error messages you are shown. I'm sorry, we cannot trace an error without knowing exactly what it says.