Step 1: Please check you are using the correct Email address and Password combination.
(Did you use one email address to join our newsletter and another to buy a course, or used different email addresses for different course purchases and got them mixed up? It's an easy mistake to make - and the most common cause of log in issues)
Step 2: Clear Cookies and Cache from your web browser. If you don't know how to do this, click here
Step 3: Return to the log in page via the email we sent you, or use this link to our training centre https://sx331.customerhub.net
Step 4: Use your email address and password to log in
If you still have a problem please try the following...
- Having first ensured the email address and password are correct and your browser cache is cleared, open a new incognito / private window from the 'File' menu in your web browser. (make sure no other incognito windows are open)
- Copy / paste this link to our training centre https://sx331.customerhub.net
- Enter your email address
- Enter your password
If neither of the above solved the problem, please send an email to firstname.lastname@example.org describing exactly what happens and include screen shots of any error messages you are shown. I'm sorry, we cannot trace an error without knowing exactly what it says.